Telkonet to Supply EthoStream Hospitality Network for Concord Hospitality.

Telkonet Inc., an operator of hospitality Internet service networks, has been chosen to provide its high speed Internet access (HSIA) guest support services to a group of 80+ hospitality properties owned or operated by the Concord Hospitality management firm of Raleigh, NC.

In order to maximize quality of service and proactive support provided to hotel guests, the Company noted that Concord selected its EthoStream Hospitality division to handle Tier-1 technical support calls from guests. As the most trafficked hospitality Internet access network in the U.S., Telkonet's EthoStream Hospitality Network will provide guests and properties alike with the highest level of Internet service and support available.

"Telkonet's call support technicians are knowledgeable technology professionals that do a great job at diagnosing guest issues logically rather than using call scripts," said Jacob Williams, Concord's Director of Information Technology. "Our guests are happier, support issues are resolved faster, and we can focus on innovating and growing our business rather than troubleshooting individual connection issues."

According to a release, Concord's hotel portfolio includes brands such as Marriott, Sheraton, Hilton, Choice, and Hyatt. These 80+ properties, located throughout the U.S. and Canada, offer some of the best guest experiences available.

"We're very proud to add Concord's locations to our EthoStream Hospitality Network and provide them with the hospitality industry's best HSIA call support solution," said Matt Koch, Telkonet's VP of Operations. "We look forward to continued growth through partners and management groups such as this."

EthoStream is a public High-Speed Internet Access (HSIA) provider offering services to users monthly across a network of locations. EthoStream's EGS line of public-access gateway servers provides real-time monitoring and management of guest-access networks.

More Information:

www.ethostream.com

www.telkonet.com

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